You have the right to decline any trip
If you are a Travel Assistant you may decline a trip, even before meeting or further discussing the trip with the Travel Client, after reviewing the Clients “Trip Summary Details” which will be included with the initial Trip Booking Request message you receive. Once a Travel Assistant initiates interest in a trip, there is still an opportunity to decline to travel with that Travel Client after meeting or further discussing the trip with the Travel Client.
The Travel Client also has the same opportunity to decline to travel with the Travel Assistant after meeting or further discussing the trip with the Travel Assistant.
After you have discussed the details of a trip with the other Trip Trustees Member, you have the right as a Travel Assistant or a Travel Client to opt out of traveling with another Trip Trustees Member. You will be required to return to your account and “accept” or “decline” the trip.
The primary concept here is to only accept trips that seems like a good, manageable and promising fit between you and the other Trip Trustees Member from your own personal perspective, and within your own personal comfort level. This is for the mutual benefit of both parties involved. You will occasionally find Members who seem like a poor personality fit, or in other examples, the tasks involved may seem out of your skill level, therefore out of your comfort zone
Reasons to decline a trip with another Trip Trustees Member may vary, but at all times must bear in mind that Trip Trustees has a strict Nondiscrimination Policy. Your reasoning may not violate our Nondiscrimination Policy, which follows:
Trip Trustees Members may not:
Decline a Trip Trustees Member based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, sex, age, familial status or marital status. (Trip Trustees considers the gender of an individual to be what they identify and/or designate on their user profile).
Impose any different terms or conditions based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, sex, age, familial status or marital status.
Post any listing or make any statement that discourages or indicates a preference for or against any Trip Trustees Member on account of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, sex, age, familial status or marital status.
Decline to travel with another Trip Trustees Member or impose any different terms or conditions based on gender unless the Members will share living spaces or have limited access to public facilities (for example, sleeping arrangement, private changing area, or public facility access limitations). Trip Trustees considers the gender of an individual to be what they identify and/or designate on their user profile.
Decline to travel with another Trip Trustees Member or impose any different terms or conditions based on the fact that the other Member has a disability.
Inquire about the existence or severity of a Member’s disability or the means used to accommodate any disability. However, if a Member voluntarily raises the issue of his or her disability, the other Member may, and should, discuss whether the trip logistics and personal skill levels and capabilities of both Members would meet potential needs.
Prohibit or limit the use of mobility devices.
Charge more in travel or other fees for Members with disabilities, including pet fees when the Member has an assistance animal (such as a service or emotional support animal) because of the disability.
Post any listing or make any statement that discourages or indicates a preference for or against any Member on account of the fact that the Member has a disability.
Refuse to communicate with Members through accessible means that are available, including relay operators (for people with hearing impairments) and e-mail (for people with vision impairments using screen readers).
Refuse to provide reasonable accommodations, including flexibility when Members with disabilities request modest changes in travel plans, such as bringing an assistance animal that is necessary because of a legal disability, or using an available parking space. When a Member requests such an accommodation, the Members should engage in a dialogue to explore mutually agreeable ways to ensure the trip meets the disabled Member’s needs.
Trip Trustees Members may:
Voluntarily provide factually accurate information about their disabilities and/or any special personal needs, allowing for the other Member to assess for themselves whether the trip would appropriately meet their own individual capabilities, skill set and personal comfort level, primarily in the interest of safety.
Except as noted above, decline to travel based on factors that are not prohibited by law. For example, except where prohibited by law, Trip Trustees Members may decline to travel with Travel Clients with pets that are not service or emotional support animals, or with Travel Clients who smoke.
Nothing in this policy prevents a Travel Assistant or Travel Client from declining to travel with another Trip Trustees Members on the basis of a characteristic that is not protected under federal or state civil rights laws.
Specific Guidance for Users or Members traveling to other countries
Some countries or communities may allow or even require people to make accommodation distinctions based on, for example, marital status, national origin, gender or sexual orientation, in violation of our general nondiscrimination philosophy. In these cases, we do not require Members to violate laws of foreign jurisdictions outside the United States that conflict with the Nondiscrimination policy of Trip Trustees.
Member Noncompliance with this Policy
If a particular listing or Trip Booking Request contains language that is not in agreement with this nondiscrimination policy, the Member will be asked to remove the language and affirm his or her understanding and intent to comply with this policy. Trip Trustees may also, in its discretion, take corrective measures including suspending the Member from the Trip Trustees platform.
If a Member improperly rejects another Member on the basis of any of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, sex, age, familial status or marital status, or uses language demonstrating that his or her actions were motivated by factors prohibited by this policy, Trip Trustees will take corrective measures to enforce this policy, including suspension from the platform.